10 Port Call Bottlenecks That Quietly Destroy TCE (And How Operators Fix Them)

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When a ship misses its ideal berth window because a document was not ready or a surveyor did not get clear instructions, nobody sees a dramatic headline in the log. It just appears later as “waiting for paperwork” on the Statement of Facts, a few extra hours at anchor, and a TCE that looks slightly worse than the model. Multiply that small slip across dozens of calls, agents and terminals and the fleet effectively gives away several full voyages a year. Late paperwork and surveyor chaos at arrival is one of the most frustrating bottlenecks because it is avoidable, yet it survives in inboxes, PDF attachments and last minute phone calls that never make it into the big efficiency charts.
This bottleneck builds up days before the pilot boards. Cargo documents, surveyor nominations, customs details and berth information sit in different inboxes ashore. When something is missing, the warning usually comes as the ship is already slowing for arrival and the agent confirms that paperwork or surveyors are not ready.
| Symptom | Port-side reality | Operator playbook |
|---|---|---|
| Late surveyor nomination | Surveyor name and boarding time are only confirmed as the vessel nears the pilot station. The ship waits at anchor or slow steams outside while surveyor access is arranged. | Set a surveyor nomination cut off (for example 48–72 hours before ETA), keep a preferred panel per port, and show “surveyor: confirmed / pending” on the daily pre arrival checklist. |
| Messy pre arrival pack | Certificates, cargo documents and customs details arrive in multiple versions and attachments. Agents chase missing items one by one, with no single “all clear for arrival” status. | Use one pre arrival pack template per trade, list every required document and data field, and track “clean pack received X hours before ETA” as a KPI by port and by agent. |
| Unclear NOR rules | Master, chartering and agent interpret the charter party differently. Some assume open admin items block NOR, others do not, so speed and anchorage decisions become conservative and inconsistent. | Issue port specific NOR guidance tied to current charter clauses, include examples in voyage briefings, and record the agreed NOR logic in the voyage file before the ship sails. |
| No single owner ashore | Cargo, chartering, operations and HSQE each handle their piece, but nobody is accountable for confirming that the whole pack is ready by a fixed time before pilot boarding. | Appoint one port call owner per voyage with clear responsibility for the pre arrival pack, and add a simple green / amber / red arrival status to daily ops updates in the run up to port. |
Many operators find that tightening this single step removes several hours of avoidable delay per call before they tackle more complex bottlenecks like berth productivity or pilotage constraints.
On many trades the default pattern is simple, the ship runs at near service speed toward the next port, then waits at anchor because the berth, pilot or cargo is not ready. ETAs are copied from the fixture sheet, updated late if at all, and rarely linked to real port readiness. The result is high fuel burn on the last leg, long idle periods off port and a voyage that looks efficient on paper but quietly erodes TCE and adds avoidable CO₂.
| Symptom | Voyage & port reality | Operator playbook |
|---|---|---|
| High speed, long wait | Vessel runs the last leg at service speed, then drifts or anchors for hours because the berth or pilot window is later than the ETA assumed in the plan. | Link speed planning to berth and pilot windows, give masters a target arrival band instead of a single early ETA, and check actual vs planned anchor time by trade. |
| Static ETAs | ETA stays close to the original fixture date until the ship is already close to port, leaving terminals and pilots little time to adjust and pushing ships into queues. | Set a minimum ETA update rhythm, daily at first and every watch in the last 48 hours, and push updates automatically to agents, terminals and port platforms. |
| Speed clauses that push “full ahead” | Charter parties talk about “best speed” and “utmost dispatch” with no reference to Just in Time, so masters are wary of slowing even when congestion is obvious. | Introduce JIT or virtual arrival style language on key routes and keep examples where coordinated slowdowns protected both TCE and emissions as support in chartering talks. |
| Voyage and port tools not joined up | The voyage team plans speed and bunkers in one system while ports, pilots and terminals work from different ETA assumptions in separate tools. | Use one shared ETA source across voyage planning, AIS-based prediction and port call platforms so everyone works from the same timeline and change history. |
| No target for anchor hours | Reports track sea days and time in port, but anchorage time is not highlighted, so the cost of sailing fast then waiting is rarely discussed. | Make “anchor hours per call” a visible KPI by port and trade, and use it alongside TCE when judging route plans and port performance. |
Once speed profiles, ETA discipline and anchor time are measured consistently, it becomes easier to retire the sail fast then wait pattern and to show charterers and regulators concrete progress on both earnings and emissions.
Many port calls look smooth on paper because the berth times alone do not show the real queue, the ship arrives on schedule but then sits outside waiting for pilots, tugs or the right tide and daylight window for the channel. These constraints rarely sit on the same dashboard as berth and crane capacity, yet in rivers, draft-restricted ports and weather-exposed approaches they decide whether a call runs to plan or quietly absorbs an extra shift of time and cost.
| Symptom | What is really happening | Operator playbook |
|---|---|---|
| Limited pilot slots | Pilotage is grouped around tide or daylight windows. If the ship’s ETA slips, the booked slot is lost and the next boarding time is several hours later, even though the berth looks free on the schedule. | Treat pilot slots as a resource in voyage planning, confirm a working slot early, link speed and ETAs to that window, and escalate when late commercial changes risk missing it. |
| Tug queue at busy terminals | A small tug fleet serves many berths. When several ships want to arrive or sail in the same window, one or two moves slip to the next gap and the ship waits offshore while tugs clear earlier jobs. | Ask agents for tug plans, not just berth plans. Track average tug-related waiting time by port and terminal and use it when choosing preferred berths and negotiating windows. |
| Tidal gates and draught limits | Deep-draught vessels can only transit around high water. A small delay on the previous leg or slow cargo completion means the ship misses the gate and waits a full tide cycle even when the quay is free. | Build tide tables into passage plans and laycan talks, use realistic safety margins, and show the time and cost of missing a tide window when discussing load plans and speed. |
| Daylight-only approaches | Some channels or turns are restricted to daylight. If weather or congestion push arrival into darkness, the ship waits overnight at anchor for first light and pilot boarding. | Flag daylight-only ports clearly in voyage tools, align departure and speed with the latest usable daylight window, and record daylight-related delays with consistent reason codes. |
| Weather limits for pilots and tugs | Wind, swell or visibility thresholds for pilot boarding and tug operations are lower than those for anchoring. The ship can safely hold position but cannot move in or out until conditions ease. | Keep simple port-specific matrices for pilot and tug weather limits, combine them with seasonal data on wind and swell, and choose safer arrival windows on routes that are regularly constrained. |
Once pilotage, tug and tide constraints are measured as a separate queue, it is easier to explain lost hours, compare ports on a fair basis and design trades, speed plans and contracts that respect the real nautical limits of each approach instead of just the nominal berth plan.
In many ports the real terminal starts at the anchorage, not the quay, ships arrive more or less on schedule but then drift or swing at anchor while previous vessels overrun their window, cargo or shore systems lag behind the plan, or the terminal quietly reshuffles the sequence. On the Statement of Facts it looks like normal waiting time, yet from a fleet view this “berth almost ready” pattern stretches port-to-port duration, eats into TCE and makes it hard to tell whether delays are structural congestion, weak berth discipline or issues that could be challenged commercially.
| Symptom | What is really happening | Operator playbook |
|---|---|---|
| Chronic queues at a few ports | The same ports show long anchor times voyage after voyage. Terminals run close to or above their realistic capacity, so any disruption pushes a line of ships into the anchorage. | Build port-specific waiting time curves using historic calls, factor typical queue time into voyage estimates, and reflect that cost in chartering decisions, routing choices and minimum acceptable rates. |
| Previous ship always “just finishing” | The berth plan assumes fast turnarounds, but earlier ships regularly overrun because of slow cargo work, paperwork or services. The next ship arrives on time and waits outside while the overrun is absorbed at anchor. | Track “planned vs actual berth release” by terminal, not just your own port time, and use that evidence when discussing realistic windows and preferred berth allocations. |
| Terminal reshuffles the sequence late | To manage shore constraints, the terminal brings other ships forward or pushes yours back with short notice. On paper the berth plan looks tidy, in practice you lose half a shift in the anchorage. | Ask for time-stamped berth plan changes as part of the SoF package, log each reshuffle with reason codes, and feed those records into terminal performance reviews and contract talks. |
| “Berth ready” means “almost ready” | The ship is called in but cargo, hoses, loaders or shore teams are not fully in position, so the first hours alongside are spent waiting instead of working, blurring anchor time and idle berth time. | Define “berth ready” in operational terms (gear, lines, crew and cargo all ready to start) and use that definition when recording start/stop times and challenging avoidable idle periods. |
| Waiting time not separated by cause | All anchorage delay is logged under broad labels such as “port congestion” or “waiting berth”, making it hard to see how much was driven by pure capacity, weak coordination or commercial choices. | Split anchor time into clear categories such as terminal overrun, weather, port closure, contractual restrictions and owner-side issues, then review that mix regularly by port and trade. |
Once anchorage delays are broken down by port, terminal and cause, it becomes easier to decide which queues you simply have to price in, which can be reduced through better planning, and which should be challenged in chartering and terminal discussions rather than treated as an unavoidable cost of doing business.
Even when a ship hits its ETA and the port looks clear, the call can still slip if the terminal starts reshuffling the line-up or revising stowage late, a different berth is assigned, another service is pulled forward, or bay plans are reworked at the last minute to deal with yard imbalances and crane availability. On the operator’s screen this appears as “berth plan updated” or “revised stowage”, but on the water it means extra time at anchor, extra shifts alongside and more handling risk, with very little visibility on how often these changes are eating into TCE and schedule reliability.
| Symptom | What is really happening | Operator playbook |
|---|---|---|
| Berth swap close to arrival | The ship plans for one berth, then is reassigned shortly before or after reaching the anchorage because the terminal wants to group similar services, crane types or cargo flows. | Record each berth swap with time stamps and reasons, ask terminals to share planned vs actual berth allocation, and use that history when negotiating preferred berths and window discipline. |
| Sequence reshuffled to suit yard constraints | To clear yard pockets or manage rail/road flows, the terminal pulls other ships ahead or pushes yours back, stretching waiting time while on-paper berth utilisation still looks high. | Build a simple “terminal reshuffle” flag into port call reviews, track how often it occurs per terminal, and factor that behaviour into commercial decisions about which facilities to favour. |
| Late bay plan changes | Stowage plans are updated after the ship has already sailed or is close to port, leading to new crane sequences, extra rehandles and longer time on the quay. | Agree cut-off times for bay plan changes on regular services, log all late changes with their operational impact, and use that data in service reviews with terminals and main shippers. |
| “Ready berth” that still needs set-up | The terminal calls the ship to berth, but cranes, gangs or hoses are not fully in position. The first part of the call is spent preparing the berth instead of moving cargo. | Tighten the definition of “berth ready” so it includes manning and equipment, and reflect that definition in start/stop times, dispute files and discussions on minimum performance. |
| No clear split between terminal and trade effects | All extra time is written off as “port situation” or “liner schedule change”, so management cannot see which terminals generate the most disruption on otherwise stable trades. | Separate delay reasons into trade-driven (blank sailings, bunching, extreme weather) and terminal-driven (late reshuffles, slow set-up), and review that mix regularly in port and vendor meetings. |
When berth and stowage reshuffles are captured systematically rather than buried in free-text notes, operators can pinpoint which terminals genuinely face hard constraints and which simply push volatility back onto ships, and then decide where to concentrate volume, where to ask for better terms and where to reduce exposure.
One of the most frustrating delays is when the ship is on time, alongside and cleared, but the cargo or receiving system is not, parcels are still moving from refinery or tank farm, shore tanks are full or not lined up, or the terminal is waiting for blend instructions and lab results. On paper the call looks safe because the berth was reached as planned, yet the first hours or even an entire shift are lost to cargo readiness issues that never show clearly on the schedule and quietly weaken both TCE and relationship with charterers and cargo owners.
| Symptom | What is really happening | Operator playbook |
|---|---|---|
| Cargo still inland or in blending | Product is still in refinery, tank farm, rail or truck pipeline when the ship berths, or blending operations have not finished. Terminal cannot start loading until upstream movements are complete. | Bring refinery, terminal and chartering into one pre-arrival check, include “cargo physically ready” as a tick-box, and use firm cut-off times for confirming readiness before fixing tight laycans. |
| Receiving tanks full or not lined up | On discharge, shore tanks earmarked for the parcel are still occupied or not cooled/cleaned, so the ship waits while other cargoes are juggled or tanks are prepared. | Ask for clear tank allocation and status in advance, track how often “tanks not free” appears in SoFs by terminal, and use that record in discussions on scheduling and guaranteed reception capacity. |
| Last-minute grade or sequence changes | Grade split, sequence or volume per parcel is changed close to berthing. Shore needs extra time to reconfigure tanks, lines and blending, delaying start of operations. | Agree change cut-off times for volume and sequence, log all late changes with their time impact, and use those cases when negotiating more disciplined order management with traders and terminals. |
| Slow lab clearance and quality disputes | Samples must be analysed ashore before pumping can continue or complete. If lab capacity is tight or results are contested, cargo flow stops while email chains build up. | Include lab timing and capacity in pre-arrival planning for sensitive grades, keep a simple log of “waiting lab result” hours, and escalate chronic delays to cargo owners with data. |
| No shared view of “ready to load/discharge” | Ship, terminal, trader and agent each assume someone else has checked readiness. Differences only surface when the vessel is already alongside and asking for hoses or loaders. | Define a clear “cargo readiness” checklist per trade, share it across all parties, and make one shore-side role accountable for confirming status before the ship commits to berthing. |
Separating cargo and tank readiness delays from general port time helps operators see which trades and terminals need tighter upstream coordination and which simply require more realistic laycans and berth windows in the commercial discussion.
A port call can look fine in terms of total hours alongside but still be poor from an earning point of view if productivity is low and cargo work keeps stopping, cranes or loaders pause for manning or yard issues, pumps cycle on and off, or simultaneous operations are restricted more than expected. Instead of a steady, high-rate operation, the ship sees short bursts of activity followed by unexplained stand-by, so the berth window is consumed without achieving the lift or discharge that the voyage model assumed, and TCE suffers even though nobody points to a single major incident.
| Symptom | What is really happening | Operator playbook |
|---|---|---|
| Slow start, strong finish | First shift is spent lining up gear, solving paperwork issues or moving yard cargo into position. Productivity only reaches full rate late in the call, so the average across the stay is weak. | Track “time to reach steady rate” as its own metric, push for pre-staging of cargo and equipment, and use that data when discussing minimum performance standards with terminals. |
| Frequent short stops in the log | Cargo work pauses repeatedly for reasons like “no truck”, “yard congestion”, “manpower change”, “pipeline change-over” or “documentation check”, none long on their own but damaging in aggregate. | Group these micro-stops into clear categories (yard, admin, technical, weather), show their total hours per call, and use that breakdown when challenging avoidable delays. |
| Under-used cranes, loaders or pumps | The berth has enough hardware on paper, but only part of it is manned, in service or aligned with the ship’s configuration, so effective productivity is far below rated capacity. | Compare achieved rates to realistic benchmarks for each port and ship type, request additional gangs or equipment where gaps are persistent, and log cases where promised resources were not delivered. |
| Restrictive rules on simultaneous operations | Local policies limit when bunkering, provisions, crew changes or certain cargo grades can overlap, forcing cargo to stop while other services are completed. | Map these rules port by port, plan services to minimise overlap with peak cargo periods, and capture SO restrictions explicitly in the SoF so they can be considered in contract and routing choices. |
| No shared target for moves or tonnes per hour | Owners, charterers and terminals talk generally about “working well” or “slow day”, but there is no agreed numerical target for the trade and berth type. | Set simple expected ranges for moves or tonnes per hour by port and ship size, review actuals against those ranges, and use the results in terminal reviews, port selection and laytime negotiations. |
Once berth productivity and stop-start patterns are measured in a consistent way, it becomes easier to see which ports need stronger commercial pressure, which require different service choices, and where operational planning on the owner side can be tightened to protect TCE and schedule reliability.
Port calls often carry a long list of “extras” beyond cargo, PSC or flag inspections, SIRE and vettings, bunkers, lubes, stores, crew changes, technicians, minor repairs and class or OEM attendances. When these are planned in isolation instead of being sequenced around the cargo window, the ship ends up handling them one by one, with cargo pauses, launch delays and repeated set-up and safety briefings. The total port stay grows by hours or days, but the SoF only shows a string of small stoppages that do not clearly add up to the real cost in time and TCE.
| Symptom | What is really happening | Operator playbook |
|---|---|---|
| Everything “whenever they arrive” | Inspectors, bunker barges, stores and contractors are all told to “come when ready”. They appear at random moments, forcing cargo pauses, deck closures and repeated safety set-ups. | Move to a simple service schedule per call, agree preferred time windows for each attendance, and share a single plan with agent, bunker supplier and inspection companies. |
| Bunkers cutting across cargo work | Bunkering is arranged at short notice without checking local rules on overlap with cargo. The ship has to stop loading or discharging while bunkers are taken, stretching time alongside. | Map bunkering overlap rules per port, pick bunker windows that minimise cargo interruption, and highlight “bunkers stopped cargo” hours in SoFs and voyage reviews. |
| Inspections booked late or in parallel | PSC, vetting or class visits are booked close to arrival or cluster in the same shift. Multiple teams compete for crew time, documentation and access while cargo operations stop and start. | Keep a rolling inspection calendar per vessel, plan likely visits into low-intensity ports, and ask agents to avoid stacking major inspections on top of peak cargo periods where possible. |
| Technicians and repairs not aligned | OEM or yard technicians arrive with tools and spare parts, but their work clashes with cargo, hot work restrictions or operational limits, so either the repair or cargo has to wait. | Tie repair scopes and visit timing into port risk assessments, clarify which tasks can run in parallel with cargo, and use a simple “ready/not ready” gate before technicians are mobilised. |
| No single owner of the full service list | Different departments book “their” attendances and assume the agent will fit it all in. Conflicts and gaps only surface once the ship is already alongside. | Make one shore-side role responsible for sequencing all inspections, bunkers and services per call, and review “service-related stop hours” as a separate KPI by port and vessel. |
Once inspections, bunkers and services are planned as a single sequence instead of separate errands, port calls become calmer for crews, easier to predict for charterers, and less likely to leak days of TCE into small, untracked stoppages.
Port calls do not just follow the tide and berth plan, they also follow the contract. If NOR triggers, laytime clocks and demurrage formulas are built around old assumptions, they can quietly reward behaviour that is bad for TCE and emissions, ships rushing in to tender NOR even when the port cannot handle them, owners treating demurrage as revenue instead of a performance exception, and charter parties that make it easier to argue after the event than to plan a smoother, shorter call in the first place.
| Symptom | Contract reality | Operator playbook |
|---|---|---|
| Rushing in just to tender NOR | Laytime starts from NOR, but there is no link to berth or port readiness. Masters are pushed to arrive and tender as early as possible, then wait at anchor while everyone argues about validity later. | On key trades, move toward clauses that link NOR and laytime start to realistic readiness conditions or agreed arrival windows, and use data on anchor time to support the case for Just in Time style arrangements. |
| Demurrage seen as part of the business model | Regular demurrage on certain routes is accepted as normal income or cost. As long as delay is paid, there is little push to fix structural bottlenecks or improve planning with ports and terminals. | Separate “avoidable” and “structural” demurrage in reporting, set internal targets to reduce avoidable portions, and feed the patterns into port choice, routing and preferred counterparties. |
| Ambiguous NOR and laytime wording | Charter parties mix older forms with rider clauses and email chains. What counts as “ready”, which documents are needed, and how interruptions are handled is not crystal clear. | Standardise a small set of clause wordings for core trades, work with legal and claims to simplify language, and keep a library of resolved disputes as guidance for future fixtures. |
| Wide laytime exceptions that dilute pressure | Extensive exceptions for congestion, strikes, weather and terminal practices mean laytime stops for many delays, so the cost signal to ports and terminals becomes weak. | Review exception lists against actual SoF patterns, narrow or clarify them where possible, and make sure charterers understand which delays will genuinely be at their risk. |
| No feedback loop from claims to chartering | Claims teams deal with NOR and laytime disputes case by case, but the insight rarely flows back into new fixtures. The same problematic clauses are repeated for years. | Hold regular reviews where claims, operations and chartering walk through recent cases, agree “no repeat” issues, and update house clauses and guidance notes accordingly. |
When NOR, laytime and demurrage are treated as tools to support better port calls rather than just levers in claims, it becomes easier to align behaviour on both sides of the charter party with shorter, cleaner and more predictable port stays.
Many port calls still leave behind a Statement of Facts and dataset that is good enough for a single claim file but too weak for real learning, handwritten or scanned PDFs, vague delay reasons like “port situation”, missing time stamps around key events, and no consistent coding for what actually caused lost hours. The voyage is then closed, demurrage argued, and the same port, terminal and process issues quietly repeat because operations, chartering and management cannot see clear patterns across a year’s worth of calls.
| Symptom | What is really happening | Operator playbook |
|---|---|---|
| Free-text delay reasons everywhere | Masters, agents and terminals describe delays in their own words. Similar problems are labelled dozens of different ways, so aggregating results across calls and ports becomes almost impossible. | Introduce a simple, shared list of delay reason codes (5–15 main buckets) and require one to be used for every stop, backed by short free-text only where needed. |
| Missing or rounded time stamps | Key events such as anchor down, pilot on board, hoses connected, cargo start/stop and gangway up are logged loosely or rounded to the nearest quarter or half hour. | Standardise an event list with clear definitions, ask for times to the nearest minute, and check samples of SoFs against AIS and logbook data to improve accuracy over time. |
| Scanned PDFs with no usable data | Final SoFs live as scans or photos emailed around. They support a dispute but cannot be easily searched, compared or fed into port performance dashboards. | Move to digital SoF capture where possible, or at least to structured spreadsheets, and set up a simple process to load key timestamps and delay codes into a central database. |
| No split between anchor, idle and working time | The call is seen as “time in port” only. There is little separation between time at anchor, time alongside but idle, and time with cargo or cranes actually working. | Break each call into anchor, idle alongside and active working blocks, and review those separately by port, terminal and trade when discussing performance and contracts. |
| Claims and analytics not connected | Claims teams dig into SoFs when there is money at stake, but their findings stay in email threads and case files instead of feeding a wider view of port and trade behaviour. | Create a light feedback loop where major claims trigger a short “lessons learned” summary with clean data points that operations and chartering can use in route, port and counterparty decisions. |
Once Statements of Facts and port call data are captured in a consistent, usable way, the same painful delays stop being isolated stories and start becoming visible patterns that can be priced, challenged or designed out of future voyages.
Port calls rarely fall apart because of one dramatic mistake. Most of the value slips away in small, repeatable gaps that sit between planning, contracts, terminals and the way time is recorded. When those gaps are invisible, “port situation” becomes the default explanation and the same bottlenecks quietly drain TCE, push up CO₂ per voyage and weaken schedule reliability on trades that matter to customers and charterers.
If operators, masters and chartering teams treat these ten bottlenecks as a shared checklist rather than a one-off report, the picture changes. Anchor time, pilot queues, berth discipline, cargo readiness, service sequencing, contract language and Statements of Facts all become measurable, comparable and open to challenge. The result is not a perfect port call every time, but a fleet that spends more days earning at sea, fewer days waiting in harbour, and a data trail that supports stronger conversations with charterers, terminals and investors about how the business is steadily improving the return on each voyage.
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